Terms of Service

✨ Terms of Service – Nadya's Hair

Welcome to Nadya's Hair 💕

By accessing our website or making a purchase, you are agreeing to the following Terms of Service.

We recommend that you read them carefully to understand how our sales, deliveries, and policies work.

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🔹 1. General Information

The Nadya's Hair brand is based in Portugal and specializes in selling wigs, hair extensions, closures, frontals, and beauty accessories, with the possibility of including hair products and jewelry in the future.

Although we are not yet a formally established company, all products are sold with complete transparency, professionalism, and responsibility.

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🔹 2. Use of the Site

Accessing and using the website www.nadyashair.com implies full acceptance of these Terms.

We reserve the right to update, change or replace any part of these Terms at any time — the most recent versions will always be available on this page.

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🔹 3. Products and Availability

We work to ensure that all product information, descriptions, and images are as accurate as possible.

However, as some photographs may be provided by partners and suppliers, slight variations in color, texture, or brightness may occur.

All offers and prices are subject to stock availability and may change without notice.

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🔹 4. Orders and Payments

Payments are processed securely through Viva Wallet, which accepts various methods, including bank card and payment in 3 installments via Klarna.

No credit card information is stored or visible by Nadya's Hair.

All orders are subject to payment confirmation before shipment.

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🔹 5. Shipments

Our delivery policies follow average timeframes of 5 to 7 business days for Europe.

The shipping companies used are FedEx, DHL, and CTT, depending on the product's origin.

More information regarding deadlines and conditions can be found on the Deliveries & Shipping page of the website.

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🔹 6. Returns and Refunds

We accept returns of unused products within 14 days of delivery.

In the event of a damaged product or an error on our part, a refund will be issued after analysis.

For more details, please see the Refunds & Returns page.

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🔹 7. Intellectual Property

All content on the Nadya's Hair website — including the logo, design, text, and some images — is the exclusive property of the brand or used with permission from its suppliers.

Copying, reproducing, or using any content without prior written consent is prohibited.

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🔹 8. Limitation of Liability

Nadya's Hair is not responsible for:

• Indirect or consequential damages resulting from the use of the products;

• Delivery delays caused by carriers, weather conditions, or holidays;

• Damage caused by improper use, negligence, or inadequate maintenance of the product.

In all situations, we will do our best to offer quick and fair solutions to our clients.

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🔹 9. Data Protection

Nadya's Hair complies with all data protection and privacy standards.

For more details on how we handle your information, please see our Privacy Policy.

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🔹 10. Contact

For questions, complaints, or additional information, you can contact us through:

📩 support@nadyashair.com

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✨ Thank you for trusting Nadya's Hair — where trust begins with your hair. ✨

📅 Last updated: October 2025